This is always included in the monthly bill. You also are entitled to Support from your internet provider to get online on all devices. This solves many problems and will also bring it up to the latest version which you need anyway and by the most stable method. If nothing else helps then run a Repair Install by installing the Media Creation Tool and choosing from it to Upgrade Now. You can also try to System Restore to a point before the problem began. If so you can hide the Updates using the same tool above. You can uninstall them from the link there to see if the problem goes away. I'd also check at Settings>Update & Security>Windows Update under Installed Updates if there were WIndows Updates installed before this problem started. Then continue with the other steps to go over your install most thoroughly. Start with Step 4 to turn off Startup freeloaders which can conflict and cause issues, then Step 7 to check for infection the most thorough way, then step 10 to check for damaged System Files. Go over this checklist to make sure the install is set up correctly, optimized for best performance, and any needed repairs get done. If that doesn't help ry Uninstall, restart to reinstall. Right click Start to open Device Manager, choose the Network adapter you're using, on Driver tab choose Roll back, restart PC. If that doesn't help try Rolling back and then Uninstalling the Network adapter driver in Device Manager. Try updating the Network adapter driver from the PC's Support Downloads webpage. Try turning off all and then restarting your modem, router and PC in that order with 1 minute in between each. Right click the network icon in System Tray at bottom right end of task bar to Troubleshoot Problems. I'm Greg, an installation specialist and 8 year Windows MVP, here to help you.
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